When I sent out my computer it was with four concerns two of which definitely required replacement parts (cheap easy to replace ones), one of which probably did, and one of which was entirely unknown.
That was 15 days ago. They said it would probably take two weeks and, in fairness, it usually does.
Them giving updates leads to some questions (like: how the fuck did it take you three whole days just to get it out of the box it was shipped in? You people picked the box and packed it yourself; why not do it in such a way you can unpack it without calling in the jaws of life!?) and awareness that the way the log information is odd (when they discover something which causes them to do something, they log doing the thing some fifteen to twenty minutes before logging the discovery that prompted the doing) as well as some frustration.
They knew, abso-fuckingly-lutely sure, that two parts needed to be replaced before they even received the damned thing. Why, then, wait a week to put in the order for parts? Better still, why does deciding to get parts which they have on hand stop all work on the machine and knock it back to the wrong end of the queue?
"Good news, we already had the parts that we needed to keep on working and it only took half an hour for them to get from storage to where they can be used to complete your repair. It's all set up and ready to be fixed now, don't you worry.
"By the way, everyone working on fixing your machine has been indefinitely reassigned and it'll take us two days to find someone new to work on it. Have fun!"
Since when is the appropriate response to, "We'll have to wait half an hour," "Let's take two days off!"?
In fairness, again, of the 15 days my computer has been gone, they've actually been nominally trying to fix it for . . . almost four hours. by their own accounting. I have no proof that they were actually working for all of the time they say they were working, but I'm trusting, so they get the benefit of the doubt.
Also to lend fairness, they did eventually notice a part that they didn't have in stock, and for the past 4 days they've been waiting for it. That's time when they, at least theoretically, couldn't work on the computer. There was also the time it took to actually reach the service center. So of the 15 days my computer has been gone, the service center has only been "working" on it for six days.
That works out to a whole 40 minutes of work put in per day.
Truly I feel that they are working hard to fix my machine.
This computer needs to be tethered. I think that it's lost the ability to interact with the battery, but it could be that the internals are ok and the battery is just so fucking dead that it registers as not even being a battery. Part of me wants to try replacing the battery even though I don't really have money to spend on such a thing, but:
a) That might not accomplish anything if it really is the computer, not the battery, that's the problem, and:
b) This computer is slow as all fuck.
If I have several tabs open in chrome then the computer turns into a slide projector. It's really, really frustrating.
I can't do much of anything interesting, which you would think might spur on my lagging creativity, but the tethered thing keeps me basically tied to the chair. I can go as far as the floor in front of the chair, but unless I'm willing to leave the computer entirely that's the limit.
It's often the case that I'm not willing to leave the computer entirely or I am willing, but the creative thing in question demands I be able to use a computer. (A lot of my ideas require me to be able to do a quick internet search from time to time, for example.)
As a result I've been literally sedentary. ("Sedent" means "Sitting".)
I have a better (ish) computer that I can use, but it has its own problems that lead to its own unpredictable no-time-to-save crashes. At the moment that's a bigger frustration than being tethered and having everything be slow as fuck.
Anyway, my energy drains away as much as my creativity already has and everything seems to just become a mass of hopelessness.
Though, on the bright side, someone used my Amazon wishlist to get me an awesome blue lego dragon, which I have put together. When the Lego Elves line started releasing dragons I allowed myself the indulgence of getting the orange one, so all I need to do is dig that up and the two can play.
So that's where things stand.
Figured an update was in order.
Signing out.
That was 15 days ago. They said it would probably take two weeks and, in fairness, it usually does.
Them giving updates leads to some questions (like: how the fuck did it take you three whole days just to get it out of the box it was shipped in? You people picked the box and packed it yourself; why not do it in such a way you can unpack it without calling in the jaws of life!?) and awareness that the way the log information is odd (when they discover something which causes them to do something, they log doing the thing some fifteen to twenty minutes before logging the discovery that prompted the doing) as well as some frustration.
They knew, abso-fuckingly-lutely sure, that two parts needed to be replaced before they even received the damned thing. Why, then, wait a week to put in the order for parts? Better still, why does deciding to get parts which they have on hand stop all work on the machine and knock it back to the wrong end of the queue?
"Good news, we already had the parts that we needed to keep on working and it only took half an hour for them to get from storage to where they can be used to complete your repair. It's all set up and ready to be fixed now, don't you worry.
"By the way, everyone working on fixing your machine has been indefinitely reassigned and it'll take us two days to find someone new to work on it. Have fun!"
Since when is the appropriate response to, "We'll have to wait half an hour," "Let's take two days off!"?
In fairness, again, of the 15 days my computer has been gone, they've actually been nominally trying to fix it for . . . almost four hours. by their own accounting. I have no proof that they were actually working for all of the time they say they were working, but I'm trusting, so they get the benefit of the doubt.
Also to lend fairness, they did eventually notice a part that they didn't have in stock, and for the past 4 days they've been waiting for it. That's time when they, at least theoretically, couldn't work on the computer. There was also the time it took to actually reach the service center. So of the 15 days my computer has been gone, the service center has only been "working" on it for six days.
That works out to a whole 40 minutes of work put in per day.
Truly I feel that they are working hard to fix my machine.
~ ~ ~
This computer needs to be tethered. I think that it's lost the ability to interact with the battery, but it could be that the internals are ok and the battery is just so fucking dead that it registers as not even being a battery. Part of me wants to try replacing the battery even though I don't really have money to spend on such a thing, but:
a) That might not accomplish anything if it really is the computer, not the battery, that's the problem, and:
b) This computer is slow as all fuck.
If I have several tabs open in chrome then the computer turns into a slide projector. It's really, really frustrating.
I can't do much of anything interesting, which you would think might spur on my lagging creativity, but the tethered thing keeps me basically tied to the chair. I can go as far as the floor in front of the chair, but unless I'm willing to leave the computer entirely that's the limit.
It's often the case that I'm not willing to leave the computer entirely or I am willing, but the creative thing in question demands I be able to use a computer. (A lot of my ideas require me to be able to do a quick internet search from time to time, for example.)
As a result I've been literally sedentary. ("Sedent" means "Sitting".)
I have a better (ish) computer that I can use, but it has its own problems that lead to its own unpredictable no-time-to-save crashes. At the moment that's a bigger frustration than being tethered and having everything be slow as fuck.
Anyway, my energy drains away as much as my creativity already has and everything seems to just become a mass of hopelessness.
Though, on the bright side, someone used my Amazon wishlist to get me an awesome blue lego dragon, which I have put together. When the Lego Elves line started releasing dragons I allowed myself the indulgence of getting the orange one, so all I need to do is dig that up and the two can play.
So that's where things stand.
Figured an update was in order.
Signing out.
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